"Leadership is cultivating in people today a future willingness, on their
part, to follow you into something new for the sake of something great."
Anonymous
"There is no more delicate matter to take in hand, nor more dangerous to conduct, nor more doubtful of success, than to step up as a leader in the introduction of change. For he who innovates will have for his enemies all those who are well off under the existing order of things, and only lukewarm support in those who might be better off under the new."
Machiavelli commenting on the prejudice against change through his writings in The Prince.
René Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11.
Pat's POV – Reality Management - It’s called “Restaurant Impossible,” and it’s about a famous chef (not the maniacal, screaming guy you see on T.V. commercials) who spends just two days and a very limited budget trying to turn around a struggling restaurant.
